Shipping Policy

Last updated: September 15, 2026

Kippway ships its orders within France and internationally.

1. Order Processing

Orders are generally prepared and handed over to the carrier within 1 to 2 business days after confirmation.

This timeframe may exceptionally be extended during periods of high activity, launches, or in the event of circumstances beyond our control.

2. Delivery Times

Delivery times vary depending on the destination, the selected carrier, and any applicable customs procedures.

An estimated delivery timeframe may be provided at checkout. The delivery times communicated are estimates and may vary depending on the destination country and transportation conditions.

3. Shipping Costs

Shipping costs are calculated based on the destination and the characteristics of the order.

The applicable amount is indicated to the customer before the final confirmation of the order.

4. Order Tracking

When the delivery service allows it, a tracking number is provided to the customer after their order has been shipped.

The customer may use this number to track the progress of their package with the carrier.

5. International Shipping

Kippway ships its products to various countries around the world.

For orders shipped outside the country of delivery, customs duties, import taxes, or customs clearance fees may be applied by the authorities of the destination country.

When these fees are not included in the amount paid at checkout, they remain the responsibility of the customer.

The customer is responsible for providing accurate and complete delivery information.

6. Delivery Address

The customer must verify the accuracy of their address before confirming their order.

Kippway cannot be held liable for a delay or inability to deliver resulting from an incorrect or incomplete address provided by the customer.

In the event of an address error, the customer is encouraged to contact Kippway as soon as possible at opoukouecom@gmail.com.

7. Delayed, Lost, or Damaged Packages

In the event of a delivery issue, the customer must contact Kippway at opoukouecom@gmail.com, providing their order number.

In the event of a package being damaged upon receipt, the customer is encouraged to keep the packaging and contact Kippway as soon as possible.

Kippway will take the necessary steps with the carrier to seek a solution.

8. Exceptional Delays

Delays may exceptionally occur due to circumstances beyond Kippway's control, including issues related to transportation, weather conditions, labor disputes, periods of high activity, or customs procedures.

These circumstances do not deprive the customer of their applicable legal rights regarding delivery.

9. Contact

For any questions regarding delivery, the customer may contact Kippway:

Kippway
6 rue de Courcelles
51100 Reims
France

Email: opoukouecom@gmail.com
Phone: +33 6 22 78 82 74